12-Month Prepaid Subscription
Canceled subscription over 8 months ago and still getting shipments and still getting charged!
I am so sorry that you had a poor experience with your Mini Tacker of the Month Club membership! I care about everyone’s experience, so I took the time to investigate.
Your last charge from us was in September of 2023, and there have been no further charges since. The monthly shipments that you have been receiving since then have been at no charge, because your yearly subscription was prepaid.
I did look into the back end of your account. Your 12 month subscription renewed on September 5, 2023. You then canceled it so that it would not renew again. You never contacted us to ask that the charge be reversed and that you would have rather it not be renewed.
I will cancel your subscription now.
We haven’t had a single email or a single call from you, so please let me know how we could have improved our customer service. I am extremely responsive in getting back to my members.
Jen Kocher, owner/founder
Look forward to getting our surprise tracker every month!
The tacker was well done and good quality but I don’t do the “pretty girl” signs so this one definitely isn’t for me